Trend 1: From single user to collaborative models and design platforms models and platforms

As the experience shifts from the web to mobile, voice, and other forms, there is a need to integrate different strands of expertise from design, tech, and business. Today's applications demand closer collaboration between stakeholders across businesses, technologies, designs, and end users. Feedback and reviews trigger iterations on the design, which flow back into the design as part of its lifecycle. With better collaboration and reduced feedback loops, today's design tools have shifted from designer-centric to user-centric. Tools like Adobe XD, InVision, Sketch, Figma, and Axure feature team-centric sharing models for designs and prototypes, as well as a single-workspace collaborative model to provide feedback.

Another factor that brings in increased collaboration is the rise of experience as code. Here we see rule-based and AI services that automate the design-to-code flow for developers to use directly. These platforms enable designers, businesses, tech, and users collaborate impeccably. Leading examples are Sketch2Code, which creates wireframes from hand drawings; Flow. AI, which automates the generation of chatbots from design experience; Screenshot to code, which builds websites from design mock-ups; and Google AutoDraw, which recommends vectors faster from basic hand-drawn shapes.

Infosys has transformed the trucker experience with a mobile app for a US-based multinational transportation and contract logistics company that operates in 30 countries and manages supply chains for 50,000 customers.