Infosys TechCompass

Enterprise productivity

Trend 7: More focus on Enterprise productivity and collaboration

With hyperpersonalized experience, drag-and-drop UI build capability and ease of integration, LC platforms boost productivity by accessing data anytime, anywhere. LCNC platforms also offer LC bot build capabilities that employees can use for self-service applications.

A recent Forrester study suggests that LCNC platforms can help enterprises save 70% of application development costs and efforts, approximately 38% in maintenance costs and thousands of worker hours.

AI and ML capabilities help employees make better and faster decisions with access to more information. LCNC apps are also expected to save compliance costs of organizations that use their inbuilt GDPR, HIPAA, and other compliance capabilities. Retailers and facilities management organizations increasingly adopt LCNC platforms with AR/VR capabilities and embedded prediction models.

A leading commercial and business banking services provider in the UK, with the help of Infosys, created a mobile regulatory compliance tool for its sales and relationship managers. Using Power Platform for over 7,000 managers across 58 countries, the company reduced administration staff costs by 50-60% and increased app adoption by 30% in less than five months.

A leading electricity distribution company in Australia, in association with Infosys, replaced its legacy enterprise procurement and sourcing platform with Power Platform. This enhanced service delivery experience for its customers, provided digital experience to its business users, and significantly reduced licensing costs. Standard Power Platform solutions fulfill more than 90% of the company's requirements.

Enterprise productivity

Trend 8: Remote collaboration gains prominence

Enterprises rethink their ways of doing business post pandemic. While essential staff still work on site, almost 88% of the global workforce work remotely. Prior to the pandemic, only 20% worked remotely.

Greater visibility and orchestration have become more critical post pandemic. With remote collaboration, we see the “best in breed” of LCNC platforms coming together with their collaboration platform counterparts as a combined solution.

Microsoft offers a holistic solution with Teams for communication and Power Platform for LCNC. It provides a tight-knit integration that gives employees the advantage to collaborate anytime, anywhere, and on any device. With citizen developers able to build apps, and an increasing set of connectors to these virtual platforms, productivity is at its best. As a testimonial to this, Microsoft's Teams subscriptions grew more than 70% to a total of 75 million daily active users. In the last six months, they saw a 250% increase in their Power Platform subscriptions.

Infosys helped a leading automobile manufacturer build a remote after-sales survey app for 80 dealerships. The automaker previously visited the dealerships in person to administer the questionnaires. Now it carries out the survey remotely through PowerApps and Teams. This resulted in low travel costs, more employee safety, and a 30% reduction in time previously spent reporting and digitizing the survey process.

For one of the largest grocery retailing companies in Saudi Arabia, which employs more than 25,000 employees, Infosys implemented an integrated communication platform. The platform facilitates two-way communication, where frontline employees and supervisors communicate and share information and messages seamlessly.

LCNC platforms have a tight-knit integration with collaboration platforms to serve as the digital foundation for information collection and consolidation. A manager can schedule an invite using an LCNC app, which triggers a Teams invite and shares the invite automatically with a distribution group without using corporate devices. Enterprises are now looking beyond document storage and sharing to consider all collaborative aspects of sharing, coauthoring, and virtually connect platforms.