Device infra and life cycle management
Trend 3: Cloud-powered endpoint management platforms gain prominence
Enterprises increasingly migrate their existing onpremises applications and related platforms to the cloud. The result is an increased adoption of cloudnative endpoint management platforms and open frameworks.
Advanced native endpoint management platforms like Microsoft Endpoint Manager, VMware Workspace One, Apple MDM, Casper Suite, Google Enterprise, Ivanti, and IBM MaaS36 drive the adoption, while cloudnative open-source services like Chocolatey, Munki, and Winget aid application deployments.
Automatic patching helps first party products, while cloud AI solutions such as Qualys, PatchMyPC, Rapid7, Flexera SVM, and Microsoft ATP TVM minimize vulnerability in third party software. Many companies have shown interest in transforming to cloud DaaS and virtual endpoints.
An energy distribution giant with 80K endpoints spread across Europe was facing challenges in provisioning computers for end users. It partnered with Infosys to transform to modern device provisioning and management using Microsoft Autopilot and Endpoint Manager. The firm can now provision and manage end user devices anytime, anywhere, with complete security and high user satisfaction.
Device infra and life cycle management
Trend 4: Digital experience management drives efficiency
XLA requires an integrated platform to capture user experience at various levels - onboarding, device, service and incident handling, and wellbeing experience, and self-service and self-heal services to the end users. Infosys has partnered with experience management providers, such as ServiceNow, Nexthink, Nanoheal, SysTrack, 1E Tachyon, Aternity, and Qualtrics, to embrace this challenge.
A material handling enterprise having 10K endpoints spread across Europe implemented an integrated digital experience platform. The firm reduced 50% tickets by enabling selfservice and self-healing applications and AIenabled device experience platform. With this, its user experience score increased multifold.
