Ravi Kumar S.President and Deputy Chief
Operating Officer
Ravi Kumar S.President and Deputy Chief
Operating Officer
BEING LOCAL. GLOBALLY.

To be impactful, ideas and programs – whether modestly scoped improvements or ambitious business reinvention – must be tied closely to the ebb and flow of the people they seek to serve. That’s why localization has such a significant role to play in accelerating and scaling the digital transformation of enterprises, and we want to bring the full force of this advantage to our clients.

A first step in this direction, for us, is building strong in-market presence in those parts of the world where we have our deepest client clusters. Last year, we committed to hiring 10,000 American workers and establishing Technology and Innovation Hubs in the United States, over the next two years, to help nurture the next generation of innovators for our increasingly digital future. Today, the first of our technology and innovation hubs is already active in Indianapolis. Three other hubs are well on the way to becoming operational and more than 3,000 American workers have been welcomed into the Infosys family.

An interesting fact that differentiates our expanding localization is the way we are transitioning our conventional hub-and-spoke talent model, with the hubs primarily anchored in our India development centers, to a networks talent model – building talent pools in our markets, closer to our clients to deliver and deploy digital solutions in co-creative cycles of agile development. We are bringing to our fold local talent – not just freshly minted engineers but customer experience designers and graduates from liberal arts backgrounds – who can serve the various dimensions of our clients’ digital agenda. In fact, beyond leveraging this talent pool for them, we are sharing with our clients our entire talent value chain – recruiting, training and even refactoring their human resources – which is so essential for them to scale digital and navigate their transformation.

In the months to follow, it’s only natural that we replicate what we have so successfully accomplished in the US in our key markets in Europe and Australia as well. After all, being the navigator of our clients’ digital journey is not just about steering them through to their next milestone, but also a voyage through the contours, context and culture unique to each of them.