Business responsibility report
Sustainable services and solutions
Infosys is a leader provider in consulting, technology, outsourcing and next-generation services. When it comes to sustainability, we strive to make:
- Our business sustainable
- Our client’s business sustainable
- Our ecosystem sustainable
Our expertise spans industries, from helping build lighter and stronger passenger jets and fuel-efficient cars, to enabling banks to provide financial inclusion to the most remote corners of the globe. In delivering powerful innovations, Infosys changes the way the world works and lives.
Resource efficiency in our IT infrastructure
Hosted in multiple datacenters, our infrastructure and platforms comprise over 2,000 physical and virtual servers, over four petabytes of storage, file share with over 125 million files, state-of-the-art platforms and solutions, including blade servers with interconnect hardware modules, NAS, content archival platform, tape libraries, load balancers, fabric switches, network switches, virtualization platforms, operating systems, database servers, package solutions, middle-tier presentation layers, and data protection layers. It also includes our corporate data, comprising project data, and information pertaining to our employees and other stakeholders.
Over the years, we have transformed our landscape to adopt green IT by leveraging cutting-edge technologies like virtualization and power-efficient hardware components by optimally utilizing our investments. Continuing the journey, our initiatives in fiscal 2016 resulted in power and cooling savings of over 100 KW.
Our next-generation storage cluster solution was designed and deployed using an active cluster which enables faster cluster provisioning by reducing administration effort by more than 50%. We also introduced the latest high-capacity flash accelerator, with each disk having 6.4 terabytes of storage capacity and built-in compression capability of up to eight times. This solution has been instrumental in institutionalizing an economically as well as ecologically sustainable model which has reduced our Total Cost of Ownership (TCO) and carbon footprint. This implementation has helped us reduce datacenter space by more than 80% and power and cooling requirements by more than 75%.
Server virtualization – 85% of our computer infrastructure is virtualized with 100% virtualization of the non-production environment. With this, we have reduced our physical server footprint by 15% in fiscal 2016. The Automated Power Management initiative has resulted in power savings of around 25% per virtual machine.
Fuelling the nation’s economic advancement
We continue to work on large transformational projects that significantly impact the socio-economic progress of the country.
- The Income Tax Returns Central Processing Centre, established by Infosys, helps Indian taxpayers file their returns and the government to save millions through improved efficiency. Today, the centre processes about 40 million returns every year, with a radically reduced processing time of 60 days compared to 360 days earlier.
- Infosys’ core banking and insurance solutions have enabled the Department of Post in India to provide easy and effective banking and insurance services to rural and semi-rural regions of India. 21,961 post offices provide banking solutions. Over 557 million accounts have been migrated to the system till date. Around 858 ATMs have also been enabled to service India Post customers. 25,448 post offices have been enabled to provide insurance policies, and 29 million policies have been migrated to the new system till date.
- Our multi-pronged solution covering metering, billing, collections and customer servicing, has helped reduce the Aggregate Technical and Commercial (AT&C) losses in electricity transmission in Karnataka, India.
- The eBiz portal developed by Infosys is one of the 31 Mission Mode Projects (MMPs) under the National eGovernance Plan (NeGP). An initiative by the Department of Industrial Policy and Promotion, eBiz is a one-of-its-kind portal conceived to bring about a radical shift in the government’s service delivery approach in order to improve ‘Ease of Doing Business’ in India. Another milestone was reached this year with the launch of composite application form (CAF) covering 14 state services for Odisha, India. Currently, the portal hosts over 50 services, including 21 central services and 30 state services (14 each for Andhra Pradesh and Odisha, and two for Delhi).
- Infosys is the System Integrator for MCA21 project, another MMP of the Ministry of Corporate Affairs (MCA) under NeGP. The MCA portal maintained by Infosys provides stakeholders with easy, secure and speedy access of all MCA services with transparency and efficiency.
- In January 2016, MCA in partnership with Infosys, launched the Central Registration Centre (CRC), a Government Process Re-engineering (GPR) initiative set up with the objective of providing speedy incorporation services for businesses and start-ups in line with the best global practices. Restructured solutions / processes and enhanced automation have helped 100% of applications to be processed within a day, compared to seven to 10 days before the initiative was launched.
Including the visually-challenged
Of the 285 million visually-challenged people in the world, nearly 90% is from the developing world. For the visually-challenged, Braille helps drive literacy, which in turn ensures intellectual freedom, personal security, employment, and financial independence. At Infosys, we studied the existing tools that are widely used in schools to generate Braille. After extensive research and feedback from users, we concluded that conventional tools often lead to physical strain and discomfort, is time consuming, not portable, thus hampering the overall learning experience of the individual.
Infosys conceptualized, designed and developed a new product called Drushti (meaning ‘sight’). Drushti is a high-performance, reliable, low-cost, low-maintenance electronic notes maker specially designed to address the problems of traditional Braille devices. Drushti can be used for reading, writing and storing data. It enables users to navigate, manage, edit and print data using an audio feedback mechanism. Drushti can interface with external devices like computers, keyboards, printers, speakers, headphones and flash drives and has the potential to revolutionize the inclusion and integration of the visually-challenged into society.
Supply chain: Sustainable practices
To strengthen Responsible business practices in our supply chain, a four-stage integrated framework called Visioning, Inculcating, Valuing, and Assessing (VIVA), was conceptualized in 2013 and is in the early stages of deployment. A comprehensive engagement model, called 3I – Involve, Influence and Inform allows us to meaningfully engage with our suppliers on material aspects. The proportion of spending for domestic suppliers at significant locations was about 79% in fiscal 2016.
For more information on responsible supply chain, visit our website www.infosys.com.
Although recycling of products is not directly applicable to us, Infosys has a robust Environment Policy focusing on energy, emissions, water and waste.
For more details, refer to the Environment section of this report.
