A conversation on assuring quality in an era of democratization
Infosys Quality Leadership Forum: Democratization of quality engineering beyond technology
A fireside chat between Chris Booth, Head of Quality Engineering Practice at NatWest, and Manisha Saboo, VP and Delivery Head at Infosys.
Infosys Quality Engineering hosted its third Quality Leadership Forum on September 6, 2023. The event featured an insightful conversation between Chris Booth, Head of Quality Engineering Practice at NatWest, and Manisha Saboo, VP and Delivery Head at Infosys. They discussed the latest trends in quality engineering as well as its democratization and role in these continually evolving times. The industry leaders also shared their perspectives on leadership challenges in the field of quality engineering, adoption of AI, and its advantages.
The Changing Role of Quality Engineering in the Age of GenAI
Manisha initiates the conversation, asking Chris to chronicle his successful leadership journey in quality engineering. Chris shares his insights on the evolution of quality engineering over recent years, and how it has become increasingly integrated with software development. He also emphasizes the changing role of QE in the era of generative AI (GenAI), and the importance of sustainability when discussing quality. Infosys has been at the forefront of creating GenAI solutions with Infosys Topaz, an AI-first set of services, solutions and platforms based on GenAI technologies. It helps enterprises accelerate growth, build connected ecosystems, and unlock efficiencies at scale.
Democratization and Cloud Migration: Adopting Disruptive Technologies
Manisha then steers the conversation towards the theme of democratization and seeks Chris’ perspective from a quality engineering standpoint. Chris reiterates the importance of understanding customer needs and elaborates how democratization has led to more efficient and effective ways to fulfill those requirements. He also discusses the approaches that modern enterprises are taking to adopt disruptive technologies such as cloud computing.
For example, many enterprises opt for Infosys Cobalt, a set of services, solutions and platforms, to accelerate their cloud journey and transform their business landscape.
Product-centric Value Delivery with LCNC Applications
Manisha widens the scope of the conversation and asks Chris for his assessment of the product-versus-project mindset. Chris analyzes how modern enterprises have made a positive transition to a product-centric value delivery (PCVD) mindset, and how low-code/no-code (LCNC) applications can make this shift easier. He also highlights the benefits of deploying low-code applications, and how they have become an integral part of the product development process.
Insights and Advice for New Age Leaders
In this final segment of the conversation, Manisha requests Chris to share some insights from his extensive professional experience, for emerging quality leaders. In response, Chris emphasizes the importance of continuous learning and adaptation in the ever-evolving landscape of quality engineering. He also discusses the significance of creating a positive and supportive learning environment where team members feel comfortable asking questions and challenging the status quo.
