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REF-OR-M Solution for Housing Management

Overview

The REF-OR-M solution built for housing management is a smart and comprehensive solution that caters to the end-to-end business transformation needs for housing management sector, benefitting every stakeholder, comprising tenants, owners, facility management teams, middlemen, customer service teams, and sellers.

Digital transformation with end-to-end omni-channel housing solution, with streamlined processes, consolidated platform, and unified information view.

Challenges & Solutions

Self-service portal, virtual assistant enablement for customers, reduction in call management, and manual data processing

Pre-built structured processes across prospecting, tenancy management, voids, lettings, and more

Easy-to-use and intuitive solution with minimum training required, mobile app-based usage, and system automation

Automation in service request management, work order management, compliance management with SLA tracking, and improved customer communication