Ensuring safety of the workforce along with business process continuity was this client’s key focus during the COVID-19 crisis. They wanted a scalable solution to digitize the workplace for their remote workforce.
This mortgage provider was looking for a partner who could help them seamlessly tide through this crisis by ensuring that the dispersed workforce can continue working securely from any place, any time. Infosys delivered a cost-effective and robust workplace solution to scale up the organization’s operations.
Key Challenges
- Sub-optimal resource utilization
- High infrastructure, licensing and maintenance costs
- Tediousness involved in catering to the needs of an ever-expanding workforce
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The Solution
A multi-tenant service that manages remote connections
What did we do?
For the client’s requirements, the Windows Virtual Desktop on Azure, part of Infosys Cobalt, was identified as the best possible solution. Windows Virtual Desktop is a multi-tenant service hosted by Microsoft that manages the connections between remote desktop clients and isolated Windows Virtual Desktop sessions.
The execution approach had multiple sprints covering applications of different complexities. Each sprint consisted of tasks with a defined goal and a plan of action with a cross-skilled team to aid in completing these tasks. Further, retrospection during each sprint helped in continuous learning and improvement.
The team took a two-pronged implementation approach -
- We started off with Proof-of-Concepts to check whether connecting to an on-premise network from off-shore was feasible for at least 12 users. Once satisfied with the performance of Windows Virtual Desktop, Movement Mortgage was ready to move this solution to the production phase.
- The production implementation was initialized with just 30 users and then slowly increased to 500+ across different units based on the experience and feedback during the Proof-of-Concept phase.
A scalable platform to utilize optimal infrastructure and reduce costs
- Leverage multi-sessions on virtual machines for optimal utilization of compute infrastructure
- Utilize a cloud infrastructure to reduce costs
- Implement a solution that is flexible and scalable to cater to fluctuating requirements
Benefits
Resource utilization, cost savings and enhanced scalability
Optimal utilization of compute infrastructure with Windows 10 multi-session enabling around 600 users to connect to 20 Azure Windows Virtual Desktop virtual machines.
60% increase in cost savings - No additional licensing costs, reduced infrastructure costs and management overheads
Enhanced scalability – The Windows Virtual Desktop platform, with its flexibility in up-scaling and down-scaling can cater to fluctuating demands for compute requirements.
