Client’s different business units and functions were working in silos. Absence of a comprehensive Intranet portal and the lack of collaboration portals led to the redundancy of content.
In the client’s organization, collaboration happened through emails and involved delays in information broadcasting and other processes such as approvals. Lack of a single stop for policies and templates necessitated end users to reach out to the content owners over email causing delays and sometimes getting hold of noncurrent content.
Key Challenges
Setup a collaborative ecosystem that delivers seamless experience, tailored for their “always on” workforce irrespective of region, role or device used.
The customer had diverse collaboration requirements that spanned across stakeholders, including functions like HR, Sales, Finance, and regional Business units like Australia, Korea, China, etc. Portal requirements were patchy and scattered across the different portals
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The Solution
Helping enterprises harness the power of technology to do more
We started with design thinking approach to make sense of the challenges at hand. That helped us in finding the product backlog and in prioritizing the requirements. What followed after thus was.
- We delivered O365 & SharePoint service-based intranet portal with responsiveness for resolutions ranging 1024, 1280, 1366 & above
- The portal was tailored to be compatible with a range of devices including mobiles and tablets (Android and IOS) using bootstrap framework and media queries
- Enhanced intranet features such as Knowledge hub, Policy portal, Employee directory along with news and blogs
- Automated the approval mechanism for Gifts, hospitality registration and trainings system processes for Legal and Sales teams
- Implemented Functions sites and provided contextualized and personalized content to end user
Envision a Collaborative Workplace to achieve greater employee productivity
- Get to the root cause of the problems
- Make a clear roadmap and follow intently
- Create a Global Delivery Model
- Introduce automation and reduce manual interventions
Benefits
Increase in User Adoption
Enabled 2000+ users to access the Office365 portal providing secure, seamless application access anywhere, anytime on multiple devices
10% increase in user adoption in a single quarter
Taking client to one step closer to paper less transactions
