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The client, a UK local council, needed to both enhance and yet simplify how users accessed multiple business systems. Infosys recommended the use of a single sign on solution with that provided multiple levels of authentication ensuring that access to the business systems was controlled, monitored and above all secure.
Our solution was to implement Microsoft Azure AD B2C cloud base integrated with Microsoft Dynamics 365 CRM portal to provide smooth user life cycle management.
Key Challenges
- Expired license of legacy access management system leading to difficulty in managing access
- Absence of self- service features for end user leading to higher call volumes and poor user experience
- Increase in data cleanup sessions due to presence of large amount of redundant end user data in the current legacy system
- Poor security posture due to ineffective legacy IAM solution
- High maintenance cost for upgrading and patching the legacy on-prem system
The Solution
Heading towards cloud-based solutions
- Migrated from on prem legacy access management system to cloud using Microsoft Dynamics 365 CRM and Microsoft Azure B2C
- Enabled multiple options for multi-factor authentication (via email, SMS, call) and customized voicemail as per client’s requirement
- Recommended to implement Azure Storage – a paid platform to store user logs related to MFA and authentication for more than a year
Benefits
Enriched end user experience
Addressed and fixed long time open issues (duplicate records) by enabling postcode/zip code search across end user portal
Smooth user lifecycle management by enabling self- service features
Seamless customer login experience post migration to new platform
Enhanced overall security by enabling MFA for end users
