Bausch Health Companies Inc. is a global diversified pharmaceutical company whose mission is to improve people's lives with their health care products. Bausch develops, manufactures and markets a range of products primarily in gastroenterology, hepatology, neurology, dermatology, and international pharmaceuticals.
Bausch Health selected Infosys to provide Operations & Infrastructure support services to proactively monitor, support, administer, and manage their cloud platforms hosting non-SAP applications.
Key Challenges
- Lack of infrastructural operational efficiency leading to low service excellence
- Lack of extended support coverage
- Absence of Real-time High-Availability solutions
Bausch Health was facing the following issues:
Ready to experience?
TALK TO EXPERTS
The Solution
Proactive monitoring and management of Bausch’s cloud platforms
Infosys adopted a 3-phased approach to manage CloudOps for Bausch Health – Knowledge Transfer, Primary Support, and Secondary Support
- Configured automated health checks for AWS EC2, AWS RDS and Amazon Redshift resources on the cloud watch monitor and SNS to auto-create ServiceNow incidents with priority-based model on different environments - Development, Testing, and Production
- Automated daily health-check reports for AWS Resources such as EC2 Instances, RDS, and Amazon Redshift to make sure backups are functioning as expected
- Automated the aged access keys and inactive-users list report as part of Bausch security policy (disabling IAM users after 365 days of inactivity)
Benefits
- Improved operational and infrastructure services to drive efficiency through service excellence
- Helped in cost savings through offshore model. Services provided under various support models are:
- Provided 16x5 coverage on-desk L2 support from the offshore team
- Provided 8x5 coverage on-desk L3 support
- On-call support during off-business hours for P1 incidents
- Enabled high availability mechanism by provisioning VMs in different availability zones
