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End-to-End Conversational AI Solutions Suite | Infosys

Overview

Accelerate your conversational AI journey using Infosys Conversational AI Suite

Infosys Conversational AI Suite brings a holistic approach to accelerate the development of conversational AI solutions (Chatbot/Virtual Assistants) by bringing in automation and integration across different phases of the life cycle such as prototyping, designing, testing and analytical aspects.

Infosys Conversational AI Suite brings together home grown as well as platform agnostic integration with enterprise existing technology investments while requiring minimum change management. It also bridges current gaps by augmenting your ecosystem with advanced toolsets.

Find out more about how we can help your organization scale and future-proof in their conversational AI journey.

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Infosys Conversational AI suite helps enterprises to rapidly create, train, test and deploy conversational AI interfaces, by managing the conversational lifecycle end to end.

  • Provides governance and structure to overall conversational ecosystem
  • Helps institutionalize and scale the solution within the organization
  • Comes with pre-built domain specific conversational interfaces such as:
    • ITSM Assistant:A chatbot focusing on automation use cases in AMS Landscape
    • Procure Assistant: A conversational assistant to automate your procurement process
    • Contact Center Assistant: A purposeful chatbot for enabling assistance to agents and self-service to customers
    • HR Assistant: A conversational interface to assist employees in HR related queries & tasks
    • Learning and Development Assistant: A hyper personalized conversational interface to assist users in Training, learning and skill development
    • Accounts Payable chatbot: A purposeful Chatbot to automate query resolution process for vendors on accounts payable related issues
    • Supplier Management chatbot: A chatbot to assist with supplier Management and queries on risk, quality, performance, material sourcing etc
  • Offers an end-to-end perspective covering consulting, technology and services
  • Manages complete conversational AI life cycle which includes prototyping, designing, testing and analytics command center
  • Seamless integration with Enterprise back-end systems and easy deployment both on cloud and on-premise environments
  • Integration with existing technology landscape

Challenges & Solutions

Infosys Conversational AI Suite offers a prototype builder module, which is a requirement gathering tool used to create configurations, conversation flows and production-like experiences that can be used to subsequently jump start chatbot development.

Infosys Conversational AI Suite helps the creators to export the initial prototype configurations and provide a jump start to developers. With features like decision tree, FAQ extractor, knowledge ingestion etc., it can further empower the developers to create an impactful experience for end users.

Command center module provides the ability to monitor, analyze and derive insights at chatbot, user and session level. It provides all the useful insights about the application such as number of users, top bots and more, so that designers can use this information to improve their chatbots.

A testing module with preconfigured test cases to undertake model and unit testing. It can be leveraged for testing chatbots created on Infosys Conversational AI Suite and multiple platforms such as Amazon’s Lex, Google’s DialogFlow etc.