An Indian electric Power Utility serving over 8 million customers faced several challenges due to lack of business process automation and IT baseline to measure, monitor and control AT&C losses.
Infosys implemented IT application to automate core business functions. We integrated the IT infrastructure to access real-time data of customers.
Key Challenges
Lack of IT baseline data hampered ability to identify and rectify malfunctions, leading to significant Aggregate Technical and Commercial (AT&C) losses
High turnaround time for customer requests such as new connection processing, name change, tariff plan modification, load enhancement / reduction, etc.
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The Solution
Seamless integration of IT infrastructure across distribution coupled with automation drives business transformation.
Infosys integrated the IT infrastructure across Distribution while automating core business processes.
Our team implemented 17 modules including revenue and asset management, automated meter reading, GIS, self-service portal, and MIS reporting.
We undertook a Differential Global Positioning System (DGPS)-based GIS survey to evaluate assets of a geographic area covering 511 sq. km. serving 7.2 million customers.
We set up IT infrastructure across 750 offices, installed LAN, MPLS, VPN in select towns, established a data center and disaster recovery center, and commissioned five customer support centers.
Automation of Distribution network provides superior service while transforming business
- Monitor operations from a centralized location
- Real-time visibility of data from revenue to asset management systems
- Automated meter reading without human intervention
- Real-time updates to mobile field force
- SMS and e-mail alerts to customers
Benefits
A unique initiative in the utility industry globally.
The Infosys solution of integrating and automating the IT infrastructure resulted in –
~2.5% year-on-year revenue growth through superior governance
Improvement in The System Average Interruption Duration Index (SAIDI): power distribution interruptions reduced from 60 hours to 30 hours
Lower AT&C losses from 28% to 17%
Installation of 80,000+ automated meter readers
