Infosys, A Leader in Digital Power and Utilities Services: ISG

The ISG Provider Lens™, Power and Utilities – Services and Solutions Quadrant 2024 report positions Infosys as a ‘leader’ recognizing our comprehensive product and service offerings.

For the power and utility services market in North America, ISG highlights how Infosys addresses challenges and business requirements across Intelligent Business Process Management Services (iBPMS), next-gen IT services, grid modernization, Enterprise Asset Management (EAM), and Customer Information Systems (CIS) and Customer Experience (CX) service quadrants.

Key highlights:
The ISG report shares Infosys’ capabilities:

iBPMS:
Infosys integrates “AI / GenAI into utilities-specific BPM solutions spanning generation, T&D, trading, corporate and administrative, and retail operations.” In addition, our ability to combine automation, user experience and domain expertise enhances ERP systems.

Next-gen IT services:
Infosys “IP assets such as Infosys Topaz, Infosys Cobalt, and AI-first blueprints and playbook transform IT services at utilities.” We apply a cloud-first, AI-first approach to boost IT operations and modernization, digital transformation, and business process reengineering.

Grid modernization:
Infosys capitalizes on a deep partner ecosystem and dedicated CoEs to develop “solutions for advisory, grid modeling and planning, operations, resiliency and analytics.” We are “also developing Utilities AMI 2.0 offerings leveraging private wireless (LTE/5G) capabilities.”

EAM:
Infosys’ digital-first, cloud-first and AI-first approach to power and utilities EAM services ensures flexibility and cost effectiveness. Notably, our “system integration (SI) capabilities, domain consulting expertise, product/package functional and technical capabilities, and AI / GenAI-based innovative solutions framework bring innovative EAM solutions.”

CIS and CX:
Infosys Utilities Customer Service practice has more than 3,800 experts. It is enriched by partnerships with leading universities such as MIT, Cornell, Purdue, Carnegie Mellon, and Rhode Island School of Design. We “leverage AI and utilities industry accelerators, built on leading CX and CIS products, to drive large-scale transformation and improve customer service.”

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Learn more about Infosys Utilities solutions.