Cloud as a Change Catalyst in Insurance

As insurance firms navigate the post-pandemic landscape with measures to become more nimble and agile, deliver superior customer experience, and run business as usual, they are realizing the importance of leveraging the cloud as a key enabler of their growth and efficiency needs.

We believe that the cloud strategy for insurance firms should rest on the following four pillars, namely experience transformation, data centricity, talent management and cost efficiency. To manage this transformation, insurance firms will have to rethink customer journeys, develop attractive talent models, and carve out an end-to-end transformation strategy considering their dual objectives of growth and efficiency. Such a strategy will help them thrive beyond the pandemic’s impact and stay ahead of industry disruptions.

This report, which Infosys is pleased to provide to you, captures Everest Group’s perspectives on the global insurance industry and summarizes industry practitioner observations made in a virtual roundtable moderated by Everest Group practice leaders. You can read the full report here.