Boost customer experience to build trust by leveraging digital capabilities such as role-based corporate website, education and planning tools, online product selection tools, online claims submission, billing statements download and payments, and self-service. Infosys provides cognitive chatbots as well as differentiated communications solutions for agent/underwriting collaboration and virtual assistants to participants regarding benefits.
Infosys helps carriers via use of data warehousing and business intelligence to develop compelling products, develop AI/ML driven ‘nudges’, perform productivity and profitability analysis, improve market operations efficiency and customer retention, reduce sponsor claims cost, provide optimize shopping experience to end customers, and create analytics-based reporting and dashboards.
Infosys enhances business value by reimagining business processes, improved underwriting workflow standardizing data systems, using analytics to cross-sell voluntary benefits, and evaluating experience for current groups. For brokers, plan sponsors, and participants, Infosys employs user journey maps from case preparation through enrollment and claim. Optimize cost by automating processes like underwriting, claims adjudication, online enrollment, and identify early claims fraud using business rules
