Security, Innovation and Relevance: How Cloud and Automation can supercharge Financial Services

In lieu of the market situation in 2023, how can financial services firms safely and efficiently strengthen their foundations while developing and delivering digital products and services that enhance customer experience?

While security and compliance are non-negotiable, the breadth and scale of available technologies can lead to complexity. Multiple cloud services, software tools, and customer experience platforms can cause confusion. So how do organizations prioritize their digital decision-making?

The market, opportunities, and threats are constantly evolving, so finding the right balance is key to IT investments—and can mean the difference between great customer experiences and customer churn.

In this paper, we examine the state of play of technologies deployed within financial services businesses based on a survey conducted by Foundry and commissioned by AWS and Infosys. We also identify gaps and present strategies for facing the challenges ahead.