Next-Gen Tech Strategy at Citizens Bank: An Interview with Vinod Yadav and Bal Shukla
Vinod Yadav, Unit CIO, Head of Core Banking Technology at Citizens, joins Bal Shukla, AVP, Head of AI & Business Transformation for Financial Services at Infosys, to discuss their next-gen technology strategy that includes transitioning from on-premises to cloud platforms, enhancing talent strategies, improving agile maturity, and building core platforms in-house.
Key initiatives include:
- Enterprise Data Cache: Mitigates risks during core transitions and reduces mainframe costs
- Fraud Ecosystem: Enhances rules management, alerts, and dispute systems to reduce fraud
- Modern Technology Adoption: Leverages GenAI for fraud risk assessment, virtual customer assistance, and coding improvements
