The client is one of the largest banks in Ireland. They wanted to enable next-gen features on their mainframe application in order to improve operations. Infosys was brought on to upgrade the existing application. Engaging with us has helped the client automate account maintenance including simultaneous multiple account updates and audit trail recording, which has improved accuracy and customer service.
Key Challenges
- Mortgage processing depended on a third-party platform implemented at the bank, which ran on mainframe technology
- Lack of interfaces with the front-end lending applications
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The Solution
Modernizing the core for automated operations
- Provided new functionalities for the third-party platform to deliver new features and enabled support across multiple banks
- Enabled flexible rate types like variable rates and easy fixed-to-variable switching
- Introduced several repayment options including amortized, fixed and interest-only repayment
- Introduced a financial support feature for day-to-day reporting and financial balancing and reporting to bond holders and covered asset monitors
- Created multiple pools to support securitization
- Created covered bond banks and provided support for multiple loan book sales
Enhancing customer-centricity through value-added services
- Introduced new lending products like top-up personal loans
- Revised the mortgage forbearance solution to make it more customer-centric
Benefits
Automated account maintenance
Enabled simultaneous updates of multiple accounts
Accurate record maintenance with trail recording
Generated customer notices, thereby improving customer communication
