Unlocking Value through Cloud & AI: One NZ's Modernization Journey with Ashish Shivhare

In this episode of Ahead in the Cloud, Chad Watt from the Infosys Knowledge Institute speaks with Ashish Shivhare, Tribe Leader and Engineering Manager, IT Platforms at One New Zealand. They discuss One New Zealand’s digital transformation journey, particularly its migration from legacy IT systems to a modern, cloud-based service management platform with ServiceNow. Ashish highlights the challenges his team faced, including improving customer experience, ensuring regulatory compliance, and managing operational costs. To overcome these, they adopted a DevOps model and an agile approach, facilitated by Infosys’ expertise in multi-phase cloud projects. Ashish also shares how the transition to a unified platform enabled automation and operational efficiency, with 80% of service requests now automated. Looking forward, he envisions One New Zealand as an AI-driven telecom, with plans to integrate predictive analytics, real-time data insights, and further AI capabilities to enhance customer service.

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