Technology-Led Innovation at Scale

The video features a discussion between Jeff Kavanaugh (Global Head of Infosys Knowledge Institute), Mitrankur Majumdar (SVP, Global Head – Services, Infosys), and Srinivasan Natarajan (AVP, Infosys Center for Emerging Technology Solutions) about technology innovation in the service industry, particularly in response to cloud computing and AI advancements. They emphasize the importance of companies embracing a culture of innovation, focusing on core competencies, and ensuring a strong foundation, including access to good data and cloud migration. Examples are shared of how companies are successfully implementing AI, like using chatbots for customer service and predictive analytics for flight disruptions, while highlighting the need for responsible AI integration and addressing concerns such as bias and job losses.