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AT&T, ServiceNow and Infosys Fireside Chat: Using technology to simplify the customer experience

AT&T, ServiceNow and Infosys Fireside Chat: Using technology to simplify the customer experience

Movement to Cloud and Edge computing are two big shifts that are trending in the Telecom Industry. Thus, simplifying the customer experience and the experience for operators has been the priority. Implementing a self-service and streamlined customer experience has been the focus to meet customer expectations since the experience is the deciding factor for the customer.

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