The Product-Centric Transformation Journey with NatWest

In this discussion, Samad Masood from Infosys Knowledge Institute interviews Stephen Marjot, Head of the Change Center of Excellence at NatWest Group, about the bank's shift to outcome-based funding. Steve explains how this approach focuses on long-term strategic delivery and agile responses to short-term needs, reducing administrative burdens and inefficiencies. He highlights the importance of engaging finance and other stakeholders upfront to support this cultural transformation and achieve better business outcomes for customers.