Leaders from Infosys Public Services highlight AI's transformative potential in government operations. Bhanu Narayana, VP - US Public Sector Business Head, stresses AI’s ability to handle complex tasks like real-time monitoring and cybersecurity while ensuring responsible adoption. SurenderNath Indarapu, Head of US Federal, Civilian & Quasi Government, emphasizes democratizing 242 years of institutional knowledge for seamless agency access. Michel Tourigny, AVP - Head of Infosys Public Services Canada, discusses early adoption through task augmentation, building trust through everyday use. Lauri O’Neal, Principal Legal Counsel, highlights the importance of continuous legal adaptation to evolving AI technologies.

Leaders from Infosys Public Services share how AI is transforming public sector operations. Edward Wyborski, AVP of Infosys Public Services, ERP, discusses AI’s dual impact in enhancing customer experiences and strengthening foundational systems, acting as the glue that bridges the two. Anjana Raman, Program Manager, explores AI’s role in procurement, focusing on its ability to detect fraud patterns and centralize siloed data into searchable databases for better knowledge management. Alex Yang, Head of the Legacy Modernization Practice, highlights how AI-driven automation is revolutionizing legacy systems, from reverse engineering business rules to automating code generation, with Generative AI driving iterative refinement. Together, they demonstrate AI’s potential to streamline operations, improve data integrity, and drive efficiency in government services.

Dr. Suman De, Head of Data Analytics and AI Practice, and Ajay Thukral, Chief Technology Officer at Infosys Public Services, discuss the pivotal role of data and AI in public sector transformation. Dr. Suman De emphasizes the importance of a uniform data culture and strong governance, highlighting that AI technology relies on quality data and collaboration across agencies. He advocates for advanced cloud-based technologies and interoperability standards to facilitate seamless data exchange and improve AI implementation. Ajay Thukral explains that AI adoption should align with each agency's specific mission, such as tax compliance or citizen benefits, with a focus on using AI for practical applications like traffic management to enhance public safety.

Bill Pardu, Organizational Change Management Practice Lead, and Krishnan RV, Service Delivery Head at Infosys Public Services, highlight the transformative potential of AI in the public sector. Bill emphasizes AI's ability to automate repetitive tasks, allowing employees to focus on higher-value roles, while addressing concerns about job displacement by showing AI as a tool for work augmentation. He also underscores the importance of adaptive, flexible training programs, like Infosys' Wingspan platform, which uses AI to personalize learning. Krishnan advocates for an agile, incremental approach to AI adoption, starting with smaller use cases and scaling them to enhance productivity and decision-making, ultimately delivering greater value across the organization.

Leaders from Infosys Public Services share how AI is transforming public sector operations. Edward Wyborski, AVP of Infosys Public Services, ERP, discusses AI’s dual impact in enhancing customer experiences and strengthening foundational systems, acting as the glue that bridges the two. Anjana Raman, Program Manager, explores AI’s role in procurement, focusing on its ability to detect fraud patterns and centralize siloed data into searchable databases for better knowledge management. Alex Yang, Head of the Legacy Modernization Practice, highlights how AI-driven automation is revolutionizing legacy systems, from reverse engineering business rules to automating code generation, with Generative AI driving iterative refinement. Together, they demonstrate AI’s potential to streamline operations, improve data integrity, and drive efficiency in government services.