Infosys TechCompass

Data consumption

Trend 4. Marketplaces helping businesses to democratize data consumption

Enterprises are leveraging marketplaces for the internal democratization of data consumption. This provides visibility on available enterprise data assets, enabling discoverability, collaboration, and consumption in a self-service manner. Marketplaces also enable a secure data exchange outside enterprise boundaries, critical for realizing the vision of a connected enterprise. A data marketplace, when looked at through this lens, is like taking a one-picture view of the enterprise estate. Firms achieve a simplified view of data assets through a smart asset catalog. They receive actionable data assets on demand, with widespread collaboration and reuse of assets, and benefit from enterprise-ready data management through mature data management capabilities.

A leading European bank adopted a data marketplace solution for better data consumption. The client partnered with Infosys to integrate its enterprise systems to provide a single data asset repository for organization-wide users of Solr, which accelerated data discovery and consumption by business teams.

Data consumption

Trend 5.Sentient systems connecting AI/ML to business processes for better insights and actions

Sentient systems take AI/ML and insights generation to the next dimension by integrating with business processes to incite humans to action or drive autonomous decision-making. Real-time event sensing, contextual event processing, and intelligent decisions and actions are the key capabilities of a sentient system. Important sentient principles include “proximity to source” — wherein all information is provided to users during decision-making; zero latency so that human needs are met without multiple steps and approvals; and guided practice so that users can complete a specific activity through a well-defined pathway.

A food retailer implemented an up-to-date mind map, realized through a connected taste graph, which captured affinities across consumers, recipes, and products. The solution intelligently perceived signals from consumer clicks to push contextualized exclusive proposals to its consumers across touchpoints.