For our clients, digital transformation is about enabling the business to continuously develop agile, effective responses to emerging challenges and opportunities. It is also about staying ahead of change with continuous learning and evolution – the mark of a Live Enterprise.

Their businesses have a transformation plan that is owned at the top and implemented by leaders downstream. They are equipped with what’s needed to drive value from its execution. Yet, many of them agree that they are yet to tackle the most difficult part of transformation – how to do it. How to put together the people, processes and tools to enable successful execution and sustainability of results. Our clients count on our operating model to help manage this complexity.

The accelerators of our model bring the advantages of design to their digital solutions, proximity to crunch time and space between problemfinding and solution-building, agile adoption at enterprise scale, automated processes to operate at speeds unmatched by humans, and continuous learning.

The accelerators of our model bring the advantages of design to their digital solutions, proximity to crunch time and space between problemfinding and solution-building, agile adoption at enterprise scale, automated processes to operate at speeds unmatched by humans, and continuous learning.

Take, for instance, the digital skills challenge faced by a business process services firm looking to improve their service across 50 countries. They leveraged the Infosys Technology and Innovation Center in Raleigh to build and house hyperproductive agile distributed teams of over 60 experts in just five weeks, with fresh graduates, trained tobe industry-ready, accounting for 20% of these new-collar workers.

When a manufacturer of transmissions and hybrid propulsion systems in Indiana wanted to set up a 24x7 command center for automated incident management, the proximity of our digital skill-rich flagship center in Indianapolis made it their default choice. The living labs, integral to all our centers, also offer the advantage of rapid prototyping infrastructure.

It was no different with a health services organization headquartered in Hartford looking for design experts to partner with their own teams to assess the effectiveness of and re‑engineer their core member portal. They chose Infosys in Hartford to be their agile digital collaboration center.

In these and several other instances, our delivery leadership serves as an extension of our clients’ core transformation teams. We address all levers of execution and influence decisions about people, investments, and operations. Our ability to see the business with fresh eyes and to unfailingly rise to meet the challenges of navigating the, often arduous, path to transformation makes us their preferred digital partner.

Leveraging digital to become a Live Enterprise is not just about onboarding the latest in technology capability; it means adopting new ways of working that bring agility at scale when responding to change. This requires progressing conventional operating models into a framework that lets the business embrace a future of continuous evolution and productive flexibility.

The Infosys operating model is already helping steer some of the world’s largest, most complex businesses through their evolution. Its five dimensions act as accelerators of digital value realization for our clients.

Design Plus : We work with our clients to go beyond band-aid fixes, and design holistic solutions that can evolve to respond to emerging allied and adjacent problems. Our investments in design studios around the world and our partnership with institutions such as the Rhode Island School of Design help us grow in our ability to think and work across new areas.

Proximity Plus : Businesses are keen to crunch time and space between problem-finding and solution-building. On-demand, inperson collaboration is often key to accelerating these outcomes. The Infosys digital innovation centers – our fail-fast-learn-faster, hyper-automated, distributed agile co-creation environments – are meticulously modeled to serve this need.

Agile Plus : Digital businesses take the agile approach enterprise-wide. Our aim is to enable our clients to adopt agile, with governance that ensures frequent decision-making is managed by software. Thus agility is not compromised even when scaled exponentially. Continuous training and people-reskilling complement these efforts.

Automation Plus : We work with our clients to build processes from the ground up – especially for repetitive, high-volume tasks – so they can be intelligently automated. This enhances productivity – up to 10 times, saves time, saves resources and takes routine tasks off human hands, changing the scale and scope of what people can achieve.

Learning Plus : We are adept at setting up a ‘Digital Brain’ for enterprises. This is instrumental in helping our clients learn from data collected from various sources, connect it across silos using knowledge graphs, and then encode this intelligence. We are also experienced in creating and leveraging platforms for lifelong learning. Wingspan, our transformational learning solution for enterprises, is a great example.

Yes, it’s about systems, about methods, about processes. But it’s also – perhaps more importantly – about culture, mindset and people. Because the operating model, like all models, is only as good as the context in which it is put to work.