Innovating global application maintenance and support at Vale

Vale, a global mining leader, had hundreds of locally managed applications across operations sites, distribution centers, and sales offices across the globe. This resulted in support delays, high resolution times, needless expense, and data consolidation issues. The company chose Infosys as their key partner for the support and maintenance of their mission critical systems. The Infosys team conducted application rationalization and is now providing the client 24x7 multilingual support for more than 400 business critical applications across the globe. This included onsite, offsite, near-shore, and offshore support. As a result, our client now profits from higher productivity, better alignment of IT with business, consistent support, and greater user satisfaction.