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Newgen

Newgen

Newgen is the leading provider of AI enabled unified digital transformation platforms with native process automation, content services, and communication management capabilities. Globally, successful enterprises rely on Newgen’s industry-recognized low code application platform to develop and deploy complex, content-driven, and customer-engaging business applications on the cloud.

The Infosys-Newgen Partnership

Infosys holds a Gold partnership with Newgen, and is focused on providing services across the end-to-end content management lifecycle along with automating back-end business workflow processes and managing customer communications.

By leveraging Newgen product capabilities, Infosys is driving enterprise document management and process transformations for many global marquee clients across insurance, banking and public sector domain.

Infosys Offerings on Newgen Products

  • Consulting Services: Infosys offers consulting services to help clients analyze their environment and determine the best fit for Newgen product components. Our goal is to deliver optimal solutions tailored to their needs.
  • Implementation Services: Infosys has executed numerous implementations covering Newgen's range of products, including,
    • NewgenOne OmniDocs – Contextual Content Services (ECM)
    • iBPS – Intelligent Process Automation (BPM)
    • OmniOMS – Omnichannel Customer Communications Management (CCM)
    • OmniScan – Enterprise Scanning Platform
    • OmniDocs - Records Management System
  • Migration Services: Infosys offers migration services and has successfully utilized the Infosys Content Migration Accelerator to transfer over 120 million documents in just three months to the Newgen OmniDocs system for a US-based insurance client.
  • Maintenance and Support Services: Infosys offers comprehensive support for Newgen products, including routine production assistance, enhancement services, and related administrative tasks.

Explore the Infosys Supported Newgen Product Portfolio

Intelligent Process Automation (iBPS/BPM)
Our process automation platform empowers businesses to automate end-to-end customer journeys, transform operations, and enhance customer experiences. By uniting workflow automation with content services, business rules, omnichannel communication, case management, RPA, and AI, the platform drives continuous process improvement and delivers seamless web and mobile applications. This integrated approach modernizes work, scales automation, and creates agile, self-service experiences for customers, employees, and partners.

Contextual Content Services
Newgen's OmniDocs Contextual Content Services (ECM) platform offers end-to-end management of enterprise content from origination to disposition. By integrating content and processes with context, it helps organizations embrace digital transformation. These services deliver real-time results through the automated ingestion and processing of documents and digital media in content-centric workflows. With intelligent document processing (IDP), the platform uses AI to extract insights from all types of documents, enabling smarter and faster responses. Whether it's content summarization, NLP-based search, auto-metadata tagging, or document classification, Newgen's GenAI integrations make accessing information easier than ever.

Omnichannel Customer Engagement
Our Omnichannel Customer Engagement capability allows businesses to interact with customers on their preferred channels, providing full control and visibility across the enterprise. Quickly design standard or custom communications using a visual modeling-driven environment and seamlessly integrate them with process workflows through plug-and-play Omnichannel Customer Engagement solutions. Enhance the customer journey by ensuring seamless connectivity for customers, partners, and employees across applications and touchpoints.

Low Code Application Development
The Low-code Application Development platform revolutionizes enterprises by enabling rapid end-to-end automation of thousands of applications and processes. It uniquely automates various business applications through its powerful low-code capabilities, encompassing process, content, communication, and AI. This platform allows for the swift and scalable development of enterprise-grade applications, ensuring both efficiency and scalability.

AI and Data Science Platform
Visual AI empowers enterprises to swiftly transform data into insights on a large scale. It enables organizations to quickly create machine learning, deep learning, and graph models using an intuitive visual studio, with automated deployment and retraining. This powerful AI capability automates processes and applications, providing real-time predictive and prescriptive insights that lead to faster, smarter decisions. Stay ahead in the market with AI-driven business models that promote informed decision-making and deliver an enhanced customer experience.

Success Stories

Digital Platform Transformation and Optimization for a leading US insurance client

  • ECM Platform modernization to Newgen OmniDocs on AWS cloud, accelerated with Infosys Content Migrator solution to migrate 120 million contents (40 TB) in 3 months.
  • Consolidation of 100+ workflows from Task Manager (a home-grown BPM solution) to 13 Workflows configured on the Newgen Workflow engine.
  • Developed a highly configurable and high-performance user interface for managing insurance and annuity documents.

Enterprise Content Services Transformation Roadmap for a major US retirement fund management company

  • Implemented a single vendor cloud-based platform for document management, scanned documents extraction and classification, and document generation.
  • Enhanced the workflow for scanned documents using extracted metadata and classification to achieve greater efficiency in straight-through processing.
  • Developed co-existence strategy for interfacing with legacy and migrating documents from existing platforms.

Enterprise Content Services Migration for US based Life Insurance Company

  • Successfully implemented the Newgen solution for managing enterprise content and communications, which reduced licensing costs by consolidating multiple products.
  • Implemented SaaS based solution.
  • Enhanced enterprise content and communications management with Newgen, achieving cost savings on licensing by replacing several disparate products.

Infosys-Newgen Differentiators

Infosys provides frameworks, solutions, and tools designed to accelerate value realization for clients implementing Newgen products. By leveraging these accelerators, Infosys helps enterprises achieve faster time to market and simplifies new implementations or migrations to the Newgen ECM platform.

  • Infosys-Newgen Center of Excellence: Infosys has established a dedicated Newgen Center of Excellence (COE), staffed by 200+ trained SMEs. This center focuses on developing joint solution offerings for our clients.
  • Infosys-Content Migration Framework: Infosys offers a proprietary migration accelerator to facilitate complex digital asset migrations between Enterprise Content Management (ECM) systems. This framework is easily configurable for various source and target ECM systems, and has been effectively utilized for migrations to the Newgen ECM platform. Clients benefit from features like batch reconciliation and increased migration throughput.