Infosys is a Leader in IDC MarketScape: Asia/Pacific Salesforce Implementation Services 2022 Vendor Assessment
According to IDC’s analysis and buyer perception, Infosys is positioned in the Leaders Category in the IDC MarketScape: Asia/Pacific Salesforce Implementation Services 2022 Vendor Assessment.
The report highlights that Infosys has consistently increased its coverage area in the Salesforce ecosystem globally and in APAC. Additionally, with the acquisition of digital and CX agencies, Infosys has strengthened its agency & CX transformation capabilities in the region. The report further emphasizes that Infosys has fostered a collaborative relationship with Salesforce and has jointly innovated solutions at the product level, including return to work, vaccine management, and industry-specific solutions in manufacturing, education, and sustainability.
The report also calls out the following:
- Differentiated industry-aligned solutions and expertise in implementing core Salesforce solutions for large and mid-tier customers
- Strong use cases pertaining to deployment of Sales Cloud, Service Cloud, CPQ, and Salesforce industry cloud solutions, especially in telecom, financial services, and manufacturing.
- Balanced Salesforce resource strength in Asia/Pacific, currently housing most of the Salesforce resources in India, followed by ANZ, Southeast Asia, Greater China, and Japan.
Key mentions in the report include:
- Highly localized GTM for Asia/Pacific: Infosys showcased well-rounded localization in its GTM for Salesforce services in Asia/Pacific, with specified approaches in each market unit in which it operates (ANZ, Southeast Asia, Japan, Greater China, and India).
- Industry alignment: Infosys has strengthened the industry alignment in its Salesforce practice by structuring sales, delivery, and COEs to complement its GTM. This pivot has helped Infosys position Salesforce solutions to address CX pain points in key industries.
- Innovation alignment: Infosys emphasized its efforts to continuously cultivate client innovation on Salesforce solutions, leveraging the Infosys Center for Emerging Technology Solutions (iCETS). Infosys also leverages its regional innovation hubs to enable client collaboration and solutions prototyping.
Rijo George Thomas, Research Manager, IDC, and the author of this report states - “Infosys is a good fit for enterprises looking for a Salesforce implementation partner with an industry focus, experience handling large Salesforce implementation projects, and the ability to deliver complex SI requirements”.
Click here to download the report excerpt.
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.
