One of the largest operators of energy networks and infrastructure in Europe serving over 50 million customers sought an end-state architecture for pivoting to clean energy.
Infosys developed an Energy Infrastructure Services (EIS) platform to help the energy company provide electric vehicle (EV) charging solutions, and services for building and energy management, smart home, and solar power installation.
Key Challenges
- Serve new segments of electric vehicle users and consumers of renewable energy
- Integrate services for end users and enterprises
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The Solution
Enabling charging solutions for EVs, services and solar power installations
Infosys defined the end-state architecture for the energy transition. Our team developed an EIS platform to support an exponential growth in the adoption of electric vehicles.
Our solution leveraged Microsoft Dynamics 365 in the areas of customer service, field service, asset management, billing, and invoicing.
The new architecture leverages custom-built solutions for differentiating capabilities and uses off-the-shelf products for non-differentiating capabilities.
Data model enables business units to deliver processes promptly and efficiently
- Ability to scale up the delivery of services while ensuring stability of existing services
- Data model distills business insights
Benefits
Infosys developed an energy-as-a-service architecture to enrich customer experience and energy management
Speed-to-market
Solution accelerates launch of renewable energy products and services
Customer experience
Digital platform accelerates new user journeys
