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The Funnel Podcast: Why Does Customer Engagement Matter?

This month on The Funnel, hear Ashley Mutt from Blue Acorn iCi, An Infosys Company, on how organizations can benefit from providing a seamless customer experience with the help of a customer engagement team.

Listeners will learn:
  • The impact of having customer engagement as a business focus
  • The potential challenges associated with having a customer engagement team
  • How technology changes have impacted customer expectations and experiences

Listen to the full episode here.