Client had hired a legal firm to perform gap analysis. With the aid of this analysis, Infosys was tasked to chalk out a solution plan for the Digital Brand Commerce unit of the organization to make them compliant.
Key Challenges
More than 20 use cases and consumer help desk scenarios
Complex processes for multiple business functions in the organisation
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The Solution
Implementation design
- Solution plan for the Digital Commerce unit of the organization to make them compliant
- Develop solutions for rights of consumers, policy & consent changes across 30 websites
- 50 + applications in the landscape ( High Priority – 15, Med – 15, Low – 20)
- Program to be delivered in AGILE framework – CRAWL, WALK, RUN
- Define the work flow between Legal, IT, Operations team and the consumer services team (100 +) to handle customer requests
Data privacy compliance implementation design for a retail organization
Value Delivered as part of the program:
- Enhanced operational efficiency: Defined work flow for legal, IT, Operations and customer services team (100+) to handle customer requests.
- Enabling readiness for regulatory audit: Documents on record of processing to aid the client in case of any audit. Helped the client with e-privacy compliance and consent change management for 30+ websites
Benefits
3-phase recommendation plan for compliance
Record of processing documents for all identified applications
20 + use cases and scenarios for consumer help desk
Work flow for legal, IT, operations and consumer services team (100 +) to handle customer requests
