A leading professional services firm partnered with Infosys to promote clarity in client project progression.
The firm faced post-call misunderstandings about next steps on client projects and sought Infosys' expertise to synthesize the information shared during calls to create a clearer path forward.
Key Challenges
- Video calls with the firm’s clients could result in post-call misunderstandings about the next steps on client projects.
- Infosys was hired to help synthesize the information shared during the calls and create a clearer path forward.
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The Solution
A tool that clarified roles and responsibilities, as well as risks and controls
A generative AI-based application enabled the origination of a process narration document in Word, along with a flow chart – both of which guided future responsibilities for each division, while also identifying key risks and controls.
Streamlining communication for enhanced project clarity
- Generative AI-based application to guide project execution
- Production of process narration document in Word and flow chart
- Clear definition of responsibilities, risks, and controls
- Significant time and effort savings on client projects
Benefits
Reduced time and effort: Significant savings in time and effort on client projects
Greater clarity: Reduced misunderstandings about internal roles and responsibilities
