A pharmaceutical company aimed to enhance their employee experience by delivering faster answers to queries on diverse policy documents, with Infosys' AI-driven solution playing a critical role.
The main goal was to overcome the challenges in promptly answering questions as officers had to sift through multiple documents in varying formats. Infosys' solution was designed to address this issue.
Key Challenges
- Before company officials could answer questions, they had to read through multiple documents, often in different formats, in search of answers
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The Solution
An AI-drive chatbot that could answer queries quickly and accurately
Infosys used Azure OpenAI to create a semantic search solution that would extract information from the large volume of potentially relevant documents.
Enhancing employee experience through intelligent automation
- AI-driven chatbot for quick query resolution
- Semantic search solution using Azure OpenAI
Benefits
Time savings: Eliminates the need for employees to manually browse for information when answer queries
Ease of use and accurate information immediately: Enables users to enter questions into a chatbot window and get correct answers immediately
