Implementing automation in administrative tasks that were taking excessive time, Infosys paved the way for relationship managers in a financial services organization to concentrate more on client interactions.
The financial services organization was grappling with the challenge of administrative tasks consuming a significant portion of the relationship managers' time, which limited their client interactions. Infosys' solution aimed to address this problem.
Key Challenges
- Credit reviews and other administrative tasks were consuming 50-60 percent of relationship managers’ time
- This time diminished opportunities to focus on client interactions
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The Solution
Automated information extraction, backed by manual evaluations, to enable more time for client interactions
Infosys developed a generative AI prototype, powered by Infosys Topaz. It automates information extraction from credible sources (such as annual reports) for the credit reviews, while still requiring the relationship managers to manually evaluate the findings and make a final recommendation about the client's credit quality.
Accelerating credit reviews: The Infosys way
- Automation of information extraction for credit reviews
- Manual evaluation of findings for maintaining credibility
- Significant time savings in the credit review process
- Increased time for relationship managers to interact with clients
Benefits
Time savings: A 50 percent reduction in the time relationship managers were spending on the credit review process, without sacrificing reliability or credibility
More time with clients: Enabled relationship managers to spend more time with clients and potentially increase the organization’s revenue
