Bendigo And Adelaide Bank - Achieving Findability Of Customer Documents
"Our employees are now able to service customers faster and more easily due to the centralised document storage and common searchable access approach. The key to the program led by Infosys is findability. The faster we can find all relevant customer documents, the more deeply we understand the customer and the more personalised the service we offer becomes, every time we interact. Better operational flow equals more effective and empowered staff and builds on the award-winning customer experience our Bank consistently offers." - Nathalie Moss, Practice Lead, Lending Technology at Bendigo and Adelaide Bank
This Forbes article, explores how Bendigo and Adelaide Bank, a large Australian bank reimagined its customer and employee experience by leveraging Infosys Cobalt. The bank selected Microsoft SharePoint Online as its central repository for documents. SharePoint Online is a cloud-based service that offers a number of advantages, including scalability, security, and compliance.
The bank also implemented Amazon Web Services (AWS) microservices for orchestration and Google Cloud for the data warehouse. The implementation of the new system was a success. It has improved efficiency, reduced duplication of documents, improved security, and enhanced regulatory compliance. The bank is now able to retire legacy systems and provide a better customer experience.
The project was completed in 18 months, ahead of schedule.
