AI-enabled Contact Centers for Greater Resilience and Superior Customer Experience – Article on CIO.com
Sanchit Mullick, AVP and Head of Sales for AI and Automation Services, Infosys provides insights in an article published on CIO.com on how AI can help enterprises build robust contact centers that can deliver better customer experiences at all times.
Taking a lesson from the pandemic-induced upheaval in businesses, Sanchit lays out the transformational changes that organizations can make to their contact centers both resilient and efficacious.
