Infosys named a Leader in IDC MarketScape for Worldwide Intelligent Automation Services 2022

Infosys has been positioned as a Leader in the IDC MarketScape: Worldwide Intelligent Automation Services 2022 Vendor Assessment. The IDC MarketScape assessed 18 intelligent automation service providers across various characteristics for the study.

Infosys has been named a Leader in IDC MarketScape for worldwide intelligent automation services for the second time in a row. Infosys embeds intelligent automation across all service lines and provides intelligent automation services directly to clients as part of the company's applied AI integrated offering, which aims to help enterprises scale and future proof their AI-powered transformations. Infosys' intelligent automation services offerings span the life cycle of "discover, democratize, and derisk" as part of the applied AI strategy.

SOURCE: IDC MarketScape: Worldwide Intelligent Automation Services 2022 Vendor Assessment, by Jennifer Hamel

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.

Key callouts & strengths:

• Buyers rated Infosys highly on its ability to resolve problems related to customer service, provide onsite customer service, deliver services from its center of excellence, provide solutions using their preferred intelligent automation technology providers, and support the business case for intelligent automation solutions, and deliver value for fee”
• “IDC considers Infosys' breadth and depth of technology alliances and strategies around use case development, IP monetization, innovation and R&D, business skills, and employee retention as key strengths.”
• “Infosys offers bundled software and services, such as Infosys Superbot, which provides a centralized control center for visualization, action, and analytics across heterogeneous intelligent automation environments.”

Read the excerpt for more details and to know more about Infosys applied AI.