A leading European automobile manufacturer needed to develop a modern contract management system. This system would allow retailers to create a contract for the company’s fleet customers, following multi-stage approvals from the original equipment manufacturer (OEM).
The company used a number of legacy systems which had slowed down their service delivery. Infosys, in collaboration with a leading low-code/no-code platform, enabled the company to accelerate their service delivery significantly.
Key Challenges
- Very high turnaround time for contract processing
- Semi-manual and siloed processes
- Dependency on data sharing from external sources with no central view of the contract status for retailers and business users
- Stale data due to delays in processing
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The Solution
Efficient contract management system speeds up service delivery, previously slowed down by legacy systems
We built a robust contract management system to address a load of over 30,000 contracts with around 100 key parameters for each contract creation. The response time for initial loading was less than 3 seconds and every action after loading took less than 2 seconds.
Legacy modernization using low-code/no-code platform
- Re-designed the user interface to:
- Ensure that the contract creation process was as per industry standards
- Make the interface engaging and intuitive
- Include OEM’s branding guidelines
- Proposed and developed a persona-based dashboard to give a real-time view of retailers or OEM’s contracts at various stages
- Selected a low-code platform for faster development and use of out-of-the-box components
Benefits
50% reduction in time-to-market due to rapid development capability of the platform
Enhanced retailer productivity as a result of the streamlined and intuitive user interface of the new system
Ability to take immediate action on contracts that were returned, submitted or about to expire – enabled by role-based, customized dashboards
Integration with other data sources and high user adoption
