The Automaker’s Academy runs Education and Reward & Recognition programs for around 20,000 Sales and After-Sales role holders in Dealerships across APAC and ME regions.
Infosys Wingspan was selected to modernize the learning experience for the dealer network employees, providing them with anywhere, anytime and any device access to learning content.
Key Challenges
It was important for the client to ensure that dealer employees are well trained and equipped with the right skills to improve customer engagement, experience, and conversion.
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The Solution
Infosys Wingspan – Amplifying Learning Experience
Infosys Wingspan introduced a host of features for the dealer network that helped them with their training requirements.
- Seamless access across devices
- Custom content channels for content organization
- Configurable and intuitive content authoring capability
- Collaboration capabilities such as polls, forums and Q&A
- Configurator engine to design gamified experiences
- Intuitive session scheduling & dynamically configurable dashboards
Infosys Wingspan – Amplifying Human Potential
The platform was rolled out to more than 20,000 dealer network employees across 8 countries and regions.
Benefits
The platform helped the client to augment learner engagement through a comprehensive rewards & recognition program.
Through Role-based content & Learning path assignment, the client was able to deliver focused learning programs for the dealer employees, aligning learning initiatives to career growth, aspirations and in turn business performance.
