An American engineering, procurement, and construction (EPC) company offering innovative services and solutions for sustainable infrastructure faced operational challenges due to a siloed organizational structure.
Automation was imperative at the 100-year-old company to improve data visibility, enable seamless access to data, and facilitate data analysis.
Key Challenges
- Lack of a centralized data repository
- Huge volume of manual activities and repetitive tasks
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The Solution
Automation enables smart monitoring and proactive reporting
The Infosys Polycloud Platform unified the IT infrastructure and addressed requirements across event and incident management. Our platform enabled a seamless transition to an automated environment. The Infosys Polycloud Platform implementation team adopted robust governance as well as organizational change frameworks to facilitate automation, eliminate repetitive tasks, and minimize human intervention in incident management processes. Further, we created a dashboard for monitoring all incidents. Automation of end-to-end tasks — creating, routing and resolving — enhanced incident management.
Automation minimizes disruptive alerts
Infosys implemented processes for network and storage automation as well as automated incident monitoring. We enabled self-healing actions through machine learning and resolver bots. Our platform solution facilitated noise suppression and creation of a pipeline of actionable incidents based on correlated events.
Benefits
85% suppression in noisy alerts and incidents
3 million+ events / alerts processed
38k+ self-healing incidents resolved
