Claims processing is a great opportunity for insurance companies to deliver superior customer experiences. Customers seek efficiency, personal assistance, and transparency in the claims process. The prevailing COVID-19 pandemic is making it harder for customers to file claims in the absence of face-to-face interactions with their insurance agents. Digital forms of communication that are intuitive, convenient, and personalized can make claim filing a friction-less experience.
Key Challenges
- Need to connect with an insurance agent to understand the terms and conditions of the insurance policy, including exclusions and deductibles
- To file a claim with the insurance company in a secure manner that meets all the compliance requirements of the policy
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The Solution
Infosys Meridian for an Insurance Company
Infosys Meridian provides a single and secure platform for insurance companies and other organizations to complete instant identity verification, claim filing, and customer onboarding remotely in a user-friendly and personalized manner.
Remote-first Insurance Claim Filing
- Instant filing of insurance claim for customers
- Seamless connection with insurance agent in a different geographic location
- Immediate clarification of all doubts related to insurance policy over a video call
- Convenience delivered to the customer with a customized experience
Benefits
Infosys Meridian makes filing an insurance claim easy.
Features such as personalized video calling on a secure platform, embedded and pre-loaded tools, screen share and control, makes it easy for the insured to file a claim and clarify queries.
A single platform that integrates insurance company’s app as well as other tools such as video call and screen share.
Enables insurer and the insured in two different geographic locations to connect virtually, seamlessly
Personalized service and prompt assistance provided by the insurance agent
Allows easy sharing of documents
