Know your Customer or KYC, as it is popularly known, is critical to ensuring minimum risks and maximum financial inclusion in the banking and financial services sector. Traditionally, the cost of customer due diligence can be prohibitive in terms of effort and time. On the other hand, cumbersome processes can inhibit potential customers. Digitization of the KYC process can not only eliminate paperwork but also provide a user-friendly experience.
Key Challenges
- Complete KYC verification process with minimum steps
- Need for a virtual secure platform to connect with the banker to complete the KYC verification process from a remote location
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The Solution
Infosys Meridian for a Hyperproductive Workplace
Infosys Meridian provides a single platform for organizations to complete instant identity verification and customer onboarding remotely.
Anytime, Anywhere KYC
- Remote and instant KYC verification through video interaction
- Access to knowledge artifacts, other tools for sharing additional details and answering customer queries
- Customer delight with a user-friendly and personalized experience
Benefits
Seamless and Remote KYC Verification Customized to Your Needs
In-built features such as persona-based content, embedded applications, shared notes, whiteboarding make the process very easy for a bank agent and a customer.
Single platform to complete remote and instant customer identity verification and onboarding
Seamlessly integrates with the bank/organization’s platforms and tools allowing completion of all customer due diligence operations
User-friendly, personalized service and experience that helps reduce customer drop-outs
