Finding a provider and booking an appointment is exhausting for many members. Insight into provider’s performance is highly confusing and contradicting in most instances making the selection longwinded. Tools to arrive at an accurate total cost estimate and out of pocket expenses require multiple drill downs and complete understanding of services.
Our platform provides consistent, reliable total cost estimate that is personalized for the member. Brings in quality transparency through a broad set of KPIs and aggregated information.
Key Challenges
- Inaccurate total cost estimate for members
- Misleading assessment of provider performances
- Time consuming process
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The Solution
Human centered experience design to find providers
- Our provider search uses Natural Language Processing techniques keeping it simple for the member to search for care
- Our platform is highly responsive to member’s preferences and recommends providers accordingly
- Our platform uses human centered experience design to orchestrate the cost in an easy to understand format. It uses an integrated approach to help members access information related to cost and quality in a single pane
- Our platform integrates cost, quality, proximity and member details with self-service tools and guidance to book an appointment that helps reduce calls to contact center by 30%
Reduced Cost and Improved Experience
- Empower members to compare cost and quality information to make informed decision on provider selection
Benefits
Use everyday language for searching provider and care
Remove the guesswork of finding the right Provider
Provide Cost and Quality information that is understandable
Reduce call center volume by 30%
