Date: April 9, 2025
Time: 11:00 – 14:00 AEST
Venue: Eureka 89, Melbourne
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Event Overview
Prepare to step into the future of customer experience. This upcoming event, “AI-Led CX: Shaping the Future of Digital Experience in the AI Era,” will be a strategic inquiry of how artificial intelligence is poised to redefine the interactions between businesses and their customers.
We will explore how AI is not just a technological advancement, but a fundamental shift in how businesses connect with and serve their customers.
Event Description
Our discussions will focus on:
- Unlocking Hyper-Personalization with GenAI: How generative AI will empower businesses to create uniquely tailored experiences for every customer, at an unprecedented scale.
- The Rise of Agentic AI: The transformative potential of AI that acts autonomously, revolutionizing the entire digital experience value chain.
- Revolutionizing Engagement with Conversational AI: The evolution of marketing and customer service through advanced conversational AI, creating seamless and intuitive interactions.
- Building Trust in the Age of AI: Ethical considerations, privacy concerns, and strategies for fostering trust in an AI-driven world.
This event is designed for executives to understand and leverage the power of AI to create exceptional digital experiences. Join us to explore how AI-driven CX can be a strategic differentiator for your organization in the evolving digital landscape.
Agenda
| Time | Agenda |
|---|---|
| 11:00 – 11.30 | Registration & Welcome Drinks |
| 11:30 – 11.45 | Housekeeping & Introductions |
| 11:45 – 12:15 | Infosys Introduction & Panel Session |
| 12:15 – 12.45 | Moderated Discussion |
| 12:45 – 13:45 | Lunch + Continuation of Discussion |
| 13:45 – 14:00 | Closing |
Speakers
Deverre Lierman, VP & Global Head of Practice Sales & Consulting, Digital Experience, Infosys
Bindya Raj, AVP and Delivery Head, Infosys
About us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 55 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in more than 55 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
