Event Overview
Your utility needs to migrate seamlessly from a legacy customer information system (CIS) to a scalable platform. This transition should be undertaken without disruption while mitigating risks and stabilizing operations.
Attend the Infosys speaking session at the Oracle Customer Edge Summit to learn how Con Edison achieved world-class customer service, regulatory compliance, and billing accuracy through a complex CIS implementation. Con Edison and Infosys will share their solution and experience firsthand.
Oracle Customer Edge Summit 2025, formerly known as the Oracle Energy and Water Conference, brings together utilities professionals to share perspectives and best practices in energy and water. Infosys, a Platinum sponsor, co-hosts a session on the CIS transformation journey of Con Edison.
Con Edison’s Post-CIS Implementation Journey
Futureproofing from regulatory compliance to technology upgrades
Consolidated Edison undertook a complex CIS implementation to centralize operations for 3.9 million customers and 14,000 employees. Infosys successfully implemented a single instance of Oracle Customer Care & Billing (CC&B) to achieve customer service goals and regulatory compliance.
Session details:
- Date: Tuesday, March 4
- Venue: Level 2, Grand Hall C, Grand Hyatt Nashville, Tennessee
- Speakers:
Patrick Hooper, IT Director, Customer Service, Con Edison
Arijit Mandal, Industry Principal, Infosys
