Date: November 12, 2024

Time: 4:30-7:00 PM

Venue: Infosys Office in One World Trade Center (NYC)

Register here

Event Overview

We are excited to share that Infosys is hosting an exclusive event focused on rethinking customer experience (CX) with AI and Cloud. The event will take place on November 12, 2024, at the Infosys office in One World Trade Center, followed by an evening of hockey, networking, and food at Madison Square Garden where we'll catch the Rangers game.

We are pleased to have Genesys, Call Journey, and Bandwidth as partners for the event, which will bring together thought leaders in the CX space.

Agenda

Time (EDT) Session Details
4:30 - 4:40pm Welcome and Opening Remarks by Venkat G, AVP
4:40 - 5:00pm

Panel 1: The new Era of IX (Integrated Customer Experience): From Contact Centers to Engagement Centers

  • Enterprises are merging technology, data, and customer service to create an immersive and personalized customer journey. Shifting from single contact resolution to managing entire customer journeys across multiple touchpoints, including segment-specific servicing models that cater to diverse customer demographics and preferences
5:00 - 5:20 PM

Panel 2: Transforming the contact center with generative AI

  • Large language models (LLMs) have the “superpower” of both explicitly and implicitly understanding contextual intents within an industry for operational efficiency and customer/patient safety and satisfaction
5:20 - 5:30pm

Hyper-personalization for financial services (Demo)

  • Geared towards retirement planning, see how personalized nudges and interactions within a digital platform can encourage users to make informed decisions about their retirement savings. By leveraging AI, machine learning, and data analytics, the platform tailors the user experience, leading to increased engagement and potentially better retirement outcomes
5:30 - 5:50 PM

Panel 3: Agentic AI: Transforming Agents into Super Agents

  • It takes more than a cape & mask to make a Super Agent. Equip your agents with AI - driven customer engagement platforms, transforming contact center operations through purposeful communication and smart decision-making capabilities. The extra brain power and continuous coaching provided by AI helps agents make better, faster decisions on their journey from new hire to experienced agent to Super Agent
6:00 PM Transportation to Madison Square Garden
7:00 PM Hockey Game Night at MSG in the Suite

About us

Infosys is a global leader in next generation digital services and consulting. We enable clients in 55 countries to navigate their digital transformation. With over four decades of experience in managing the system and workings of global enterprises, we expertly steer our clients through their digital journey. Visit www.infosys.com to see how Infosys (NYSE:INFY) can help your enterprise navigate your next.

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