Event Overview
Most businesses today face conflicting demands of both delivering superior customer service and reducing costs. In this context, a deeper and comprehensive insight into the “Voice of Customer” based on 100% of the customer interactions becomes a prerequisite. However, until now getting this deeper insight in a shorter timeframe has proven to be an elusive challenge.
This webinar will highlight how a Generative AI-based conversation analytics foundation can provide a deeper understanding of 100% of all calls and conversations within very quick timeframes. The event aims to provide insights into how companies are utilizing these platforms to quickly identify opportunities and deliver ROI in customer service for both customers and agents.
Infosys Consulting
A global management and technology consulting firm helping organizations transform their business processes and achieve digital transformation. Founded in 2004 as a subsidiary of Infosys Limited (a top-5 global powerhouse IT brand), it has emerged as a leading player in the consulting industry, known for its innovative solutions and technological expertise. Infosys Consulting has a global footprint to serve marquee brands across the world, with offices and digital innovation hubs in 50+ countries across EMEA, North America, and APAC.
Agenda
- Understand the unique mix of challenges that the industry faces in customer service
- Foundational capabilities in conversation analytics are required to address these challenges
- Targeted opportunities with clear examples of ROI that can be achieved
- Real-world examples of automatic and continuous enrichment of conversation insights
- Product Demo showcasing the power of how deeper insights into conversations can help track and measure improvements over time
- Effectively leverage conversation analytics to deliver an amplified impact on end-to-end customer experience
About IIN Partner Talkmap
Talkmap offers a leading generative AI platform for contact center conversational intelligence and is used by some of the largest mobile operators and financial services providers. Talkmap uses generative AI and LLMs to transform customer conversations into game-changing visibility and actionable business intelligence, securely, continuously, and at scale. Enterprises automatically and dynamically discover new call reasons as they occur (no need to pre-define them) and understand the customer’s reason/intent. Talkmap’s visualization dashboard enables enterprise leaders to identify new intents, monitor trends, and discover actionable insights to optimize operations, improve CX and drive significant ROI across sales, service, collections, and technical support.
Hear from our Partners from Talkmap:
Ken Goldberg - EVP, Business Development
Kathi Gurin - SVP, Customer Engagement
And, our leaders from Infosys Consulting:
Prasad Vuyyuru - Sr. Partner, Artificial Intelligence & Automation
Nikhil Datar - Customer Service Excellence Leader
Connect with us:
Write to us at IIN.Startup@infosys.com to know more about IIN and our numerous other partnerships. We look forward to seeing you all at this virtual startup day!
About IIN
The Infosys Innovation Network (IIN) is a well-orchestrated partnership between select startups and Infosys to provide innovative services to our clients. The IIN program aims to create lighthouse wins for clients to experiment and implement art-of-the-possible. Infosys de-risks client adoption of technology products and solutions by carefully curating these startups, finding the right fit, and implementing early pilots.
