Date October 12 – 14, 2021
Location Online
Booth Details Infosys Virtual Booth 2021
Event overview
Any technology solution is bound to fail without adequate training for users to implement it. Post go-live training is an integral part of a solution rollout and a broader digital transformation.
Southern California Edison ensured that its SAP customer information systems solution, implemented by Infosys, works seamlessly, with employees operating it efficiently from day 1.
Infosys adopted a training approach combining business priorities with ground realities that boosted knowledge retention. Listen to experts of Southern California Edison and Infosys on how to conduct post go-live training.
Booth details: TMG Utility Forum - Infosys Virtual Booth 2021
Post Go-Live Training Evolves to Capability Maturity
Wednesday, October 13, 2021 | 4:15 p.m. – 5:00 p.m. EST
Infosys presents a session on how we trained business users at Southern California Edison to use the SAP customer information system.
In ‘Post Go-Live Training Evolves to Capability Maturity,’ experts discuss how the training effort and capability maturity development program was structured into five tracks:
- On-the-job training in a production environment
- Refresher training for those out of office
- Remedial training for topics and content where users are struggling
- New change requests and process work-arounds
- Capability maturity development and tracking against live production data
Speakers
Angelica Baldwin, Principal Manager, CS Re-platform Project Organizational Readiness, Southern California Edison
She has more than 20 years of experience in Customer Service and Program/Project Management for utilities. She led organizational readiness for SCE’s Customer Service Re-Platform Program, and will share insights into a four-month post go-live training effort which enabled the utility to empower end users.
Holly Benson, Global Vice President for the Talent and Organization practice, Infosys
She has worked with Southern California Edison as the Post Go-Live advisory and sponsor from Infosys.
