Pega Customer Engagement Summit Detroit

Event overview

Infosys is a key sponsor of Pega Customer Engagement Summit Detroit 2019, taking place on Thursday, September 19, at The Dearborn Inn in Dearborn, MI. The event gathers over 300 business and IT professionals, and presents an opportunity to test drive powerful technology that lets trusted brands engage without limits and automate from end to end.

Technology showcase

Our focus theme this year is 'Navigate your Digital Transformation'. Our showcase will cover the best practices we employ and success stories of how we have enabled organizations to transform their business to accelerate growth, thus driving superior customer engagement and optimizing processes. We look forward to showcasing key solutions such as:

• ERP++ - The Infosys ERP++ solution drives tighter integration across the value chain, orchestrating business transactions across ERP and home-grown systems. It combines tools for bottom-up process mining to identify automation opportunities with case management, robotics, services integration, and AI/ML. It delivers the process orchestration glue that simplifies technology complexity and improves customer experience by reducing manual interventions and human errors. It helps organizations avoid expensive ERP customizations to handle process variations, exceptions, and simplifies upgrades. Across different clients, this solution has helped us deliver hard cost savings, reduction in data quality errors, process exceptions, and cycle time.
• B2B Consumerization – The Infosys B2B Consumerization solution integrates case management, omni-channel features, robotics (RDA/RPA), and AI/ML capabilities on a single platform. This enables customer intent-driven, business outcome-based order management to boost customer satisfaction, increase CSR productivity, and realize cost savings through efficiency gains. AI/ML capabilities help deliver customer retention, churn reduction strategies along with powerful cross/upsell offers and insight-driven routing of cases to CSRs. This helps organizations deliver superlative customer experiences while reducing AHT and improving FCR and NPS.
• CCPA – The Infosys CCPA solution enables a faster path to CCPA compliance. Powerful dynamic case management features like parent-child cases, ad hoc tasks, case attachments, SLAs, and enhanced audit trails drive tighter management and better transparency into CCPA request intake and fulfillment. Combining services-based integration with robotics enables quicker time to market for the solution with connections to enterprise wide SORs and data provisioning hubs where customer PI data is persisted. Standard audit trail data extracts enable comprehensive CCPA compliance reporting.

Theatre session

Title: Supercharge your ERP with Pega and DPA

Abstract: Discover your true process with process mining and combine it with power of case management, intelligent decisioning, and robotics to move the customizations out of your ERP. Simplify the ERP operational landscape and innovate new digital capabilities with Pega.

Speaker: Himanshu Arora, AVP – Group Practice Engagement Manager, Infosys

Co-Speaker: Carolyn Rostetter, Industry Principal | Manufacturing, Automotive & High Tech, Pegasystems

Visit us at the technology pavilion to learn more on how Infosys and Pega’s successful partnership drives flawless customer experience and empowers global enterprises to achieve their business vision.